ORDERING

How can I make an order?
  1. Create an account by filling our registration form here.
  2. Sent us a photo of your ID and yourself holding your ID to 
  3. Once approved, log in and fill your cart with the desired items
  4. Proceed to check out and pay using Interac E-transfer
Is there a minimum purchase amount?

All orders minimum values have to be $100 or above.

How discreet is shipping?

All packages are vacuum sealed to protect customers’ purchase and privacy.

What is your return and exchange policy?

Due to the nature of our product, we don’t issue any return or exchange. All product sales are final.

Can I talk with a customer representative?
  • Our live chat operating hours are  8am-12am (PST) Monday to Thursday & 8am-4.30pm (PST) on Friday
  • Our support email is [email protected]
Can I order outside of Canada?

We provide our services exclusively for Canadian’s address only.

When does my order ship out?

If your payment was deposited before 9AM (PST), your order will be shipped on the same business day.

It’s highly recommended that you place an order and send the payment one day before the time you want us to ship your package.

Can I adjust my order?

We can adjust your order before the payment is received. Cancel the payment or hold off on sending payment and contact our customer service agent or send an email to [email protected] with the changes you want to make.

Do you have a referral program?

Yes, have your friend register using your referral link here: https://mushroomgenie.com/my-account/myreferrals/

Once your friend completes their first order, you will receive a $15 coupon to use here. If you didn’t receive it then contact our customer representative with your friend’s email and order number in hand.

How does the points system work?

You receive 1 point for every $1 in your order. For each 20 points you will receive a $1 discount after using them when creating an order. Please note that it only works for item value.

How do I earn more points?
  • Our referral program is a great opportunity to earn a discount.
  • You can also review your experiences on the product that you have purchased, you will receive 10 points per review.

PAYMENT AND FEES

How do I pay for my order?

We only accept Interac E-transfers as a safe payment method. It is very easy to do with your online banking or credit unions and instructions will be provided in your invoice.

You can also find more information regarding how to send an E-transfer payment here:

https://www.youtube.com/watch?v=7xEIgj5_dTc

Is tax included with the price?

Tax won’t be included with our orders.

How much do you charge for shipping?

We charge a flat rate of $15 for shipping. Any order value over $150 (after discounts) will receive free shipping.

What happens once my payment has been sent to you?

Once you send us your payment, it will take a few hours for us to deposit during business hours. Once the payment is received successfully, we will inform you through email.

What will happen to my order if I don’t send you a payment?

We keep your order on hold and reserve the stock for you until the payment is received. If no payment is received after two days, the order will be cancelled automatically.

SHIPPING, HANDLING AND TRACKING

How do I change my shipping address?

You can change your address in “Checkout details” or account profile before making your order. If you have placed an order with an incorrect address, don’t send payment. Contact customer support to make the change!

How long do orders take to ship?

We ship all packages using Canada Post Xpress post which take 3-5 business days to deliver. A tracking number will be provided to your email once packages have been shipped.

Please note that delays can happen due to:

  • Weather conditions
  • Address is in rural area
  • Holidays
  • Post office delay
The tracking by Canada Post say’s “Successfully delivered,“ but I haven't received my package from you.

Some addresses do not have delivery directly to your door, you may need to check others area like:

  • Community mailbox
  • Front desk
  • Around the location to see if the parcel was left in a safe drop aree.

Sometimes the delivery scan might have been updated before the package arrived. Please allow 1 business day for the final delivery.

My package is travelling to another city when tracking, why is this happening?

In rare instances, Canada Post might make a processing error when delivering a package, it should correct itself in the next couple of days. If your package stays in the same location for more than 48, please contact us for further assistance.

Canada Post hasn't updated my package in several days, what is wrong?

Sometimes scans are missed but the package is on its way without issue

If it has been more than 5 business days of shipment, get in touch with us and we will request a trace with Canada Post.

Why is my tracking number not working?

The tracker will only update when the package is physically scanned at the first destination which is usually the end of the business day. In some cases it might miss its first scan but will be updated at the next one.